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Minimize to System Tray & Never Miss a Call

This latest version continues to work in the background ensuring you’re notified of all incoming calls and messages in real-time without having the app open.

Together with the Hotkeys, you can easily bring the app to the foreground. To terminate the app, you simply right click on the 3CX icon in the system tray and click on “Exit” from the context menu.

Create your Own Shortcuts with Hotkeys

A very popular feature indeed, hotkeys are now being reintroduced to the new Windows Softphone. Customize your own hotkeys and use them even if the app is minimized to the taskbar or system tray.

The functions you can assign to a hotkey are:

• Open the dialer
• Answer a call
• Blind Transfer
• Attended transfer
• Hold/Resume a call
• Divert an incoming call to voicemail
• Hang up or decline a call

Other Fixes

• UI changes to navigation bar ordering/naming and icons
• Fixed issue with allowing users to park an incoming call
• Fixed issue with parking and unparking calls multiple times in V18
• Fixed an issue with showing custom avatars for incoming Windows notifications

Get the Latest Softphone

• The latest Windows Softphone is available from the Microsoft Store. It requires V20.
• Head over to the Windows Softphone Forum to give us your feedback and/or ask questions.
• Read the Windows Softphone guide.

Article republished from 3CX.