Large-scale and critical outages affecting multiple users within a site or organization. (E.g. Internet outage, network outage, server outage, payroll software down)
Support Desk Hours Monday - Friday 7am - 5pm Central Time
Texas call (737) 356-2220 Option 2
Louisiana & Others call (337) 313-2400 Option 2
Issues affecting an individual user or a larger issue with a workaround. (E.g. Outlook is not working, individuals printer offline)
Support Desk Hours Monday - Friday 7am - 5pm Central Time
Issues reported by email or client portal outside of normal support hours will be addressed on the next business day.
Priority issues and those requiring after-hours assistance should be phoned in and they will be addressed by our 24-hour On Call support team by leaving a message with the local support desk.1 After-hours on call phone messages are immediately routed to on call engineers for callback.
Texas call (737) 356-2220 Option 2
Louisiana & Others call (337) 313-2400 Option 2
Support Desk Hours Monday - Friday 7am - 5pm Central Time
1 Additional fees may apply for after-hours issues.